OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will my order take to arrive?

The order usually takes 3-4 working days to reach all cities, however, due to unforeseen reasons, it might take a little more time. In case of delay please contact us on (+92) 322 3413 414

Are there any extra charges for return or exchange?

We do not charge any additional handling fee for returns or exchange, you just have to pay the courier charges.

How would I know if my order is placed?

You will receive a confirmation call and a dispatch slip will be shared with you from the warehouse.

Are there any shipping charges on delivery?

Delivery charges are according to the concerned courier service and depend on your city.

Do we ship outside Pakistan?

We do not ship outside of Pakistan except in Dubai, once delivered to Dubai one can self-pick from the assigned location.

How do I return or exchange a product?

You need to make the return or exchange request within 7 through our website or by coordinating with one of our team members over the phone, mail, or social accounts after confirmation you can hand over the package to the courier person by packaging it securely make sure the tag isn’t removed. As soon as we will receive the parcel back we will notify you.

What happens if I received a damaged or defective product?

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to share a photograph of the damaged / defective product on WhatsApp or email. In case you fail to intimate about the same, return might not be processed.

INFORMATION ABOUT US

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